General terms and conditions

Booking and contract

By booking a service on the website the customer accepts these terms and conditions. After booking, the client will receive a written confirmation by email from Guided Fjord Tours. The contract only becomes binding on receipt of this written confirmation. The customer must make the payment before the start of the tour. Third parties have no authority or authorisation from Guided Fjord Tours to make any agreements or promises that change or go beyond the terms of the contract or the services. Third parties include the partners appointed by Guided Fjord Tours.


Please note that all online bookings of "Private" and "Guided" tours require payment of 20% of the total price at the time of the booking. You will be informed by e-mail when you need to pay the balance of your booking, which is 14 days before your departure date. All "Self-guided" tours and "Fjord cruise" must be paid in full by the time of booking. Payment methods accepted are PayPal, credit cards and debit cards. 


For cancellations received up to 14 calendar days before the scheduled departure, a 20% cancellation fee will be charged.

For cancellations received within 14 calendar days before the scheduled departure date a 100% cancellation fee will be charged.


Self-guided tours and cruises are sold as final sales and will not be refunded.


The contractual services result from the specifications by Guided Fjord Tours. These are available online for each booked service. The description of services can change from the booking date to the event date without Guided Fjord Tours being obliged to inform you thereof. Guided Fjord Tours will of course inform you of important changes if possible. Depending on the season or the day of the week, it may be that different versions of the same tour are offered - some tours are performed differently in winter and summer. The Guided Fjord Tours tour guide may deviate from the intended stops, routes and duration of the tour due to the weather or other conditions that cannot be influenced by Guided Fjord Tours. Additional agreements to the contract or the services are possible, but must be confirmed in writing by Guided Fjord Tours. If individual services are omitted, the entire contract amount is nevertheless due. Guided Fjord Tours will try to provide a suitable replacement in advance or on the event date. However, no claims can be made in this regard.




In consideration for you being permitted to participate in a guided tour organized by "Guided Fjord Tours" you agree to the following waiver and release:

General Release 

You acknowledge that there are inherent risks, hazards, and dangers associated with the guided tour, for anyone, which cannot be eliminated.  You understand that these risks, hazards, and dangers include without limitation: (a) physical exertion; (b) personal injury; (c) death; and (d) property damage or loss. You agree that if you suffer injury or illness, "Guided Fjord Tours" can, at your cost, arrange any medical treatment and emergency evacuation service as it or they deem necessary for your health and safety. Further, you agree at all times during the guided tour, to abide by and comply with any additional instructions given by "Guided Fjord Tours" and you accept that non-compliance may result in injury, death or permanent disability.

Weather and Safety Concerns

You understand and agree that the "Guided Fjord Tours" is not responsible for inclement weather. You further understand that as a result of inclement weather, safety concerns, or other unforeseen issues, tours or other activities may be rescheduled and, or cancelled in the sole discretion of "Guided Fjord Tours".

Responsibility for Children and Health of Participants

If children, who are in your custody or control, are taken on the guided tour, you acknowledge and agree that you shall be fully responsible for their conduct and entertainment. You understand that no member of "Guided Fjord Tours", other guests or activity providers will be held responsible for their conduct or entertainment. You further understand and agree that the nature of a guided tour may render it unsuitable for anyone with physical disability or who is undergoing medical treatment.



Independent Exploration 

You understand that you may independently explore Norway. You understand that "Guided Fjord Tours" will not be responsible for any risks, hazards, or dangers, including but not limited to personal injury, death, or property damage and loss, which may occur should you engage in independent exploration.


Food and Beverage 

Guided Fjord Tours is not responsible for any food allergies or food-borne illness resulting from food or beverages provided or food or beverages consumed while participating in the guided tour. Guests are responsible for their own health and determining whether a particular food is safe to consume. You understand the risks, hazards, and dangers as described above and have had the opportunity to discuss them with the "Guided Fjord Tours". You understand your own responsibilities and you participate in the guided tour of your own free will, and with full knowledge of the inherent risks, hazards, and dangers involved and hereby assume and accept any and all risks involved.

You, your heirs, successors, executors, and subrogees, hereby knowingly and intentionally waive and release, indemnify and hold harmless "Guided Fjord Tours", including their heirs, successors, assigns, directors, officers, members, employees and volunteers, from and against any and all claims, actions, causes of action, liabilities, suits and expenses which are related to, arise out of, or are in any way connected with your participation in the guided tour, including but not limited to, negligence of any kind, whether foreseen or unforeseen, arising directly or indirectly out of any damage, loss, injury, paralysis, or death to you or your property as a result of your engaging in the guided tour, whether such results from negligence of "Guided Fjord Tours", or from any other cause.  You, your heirs, your successors, executors, and subrogees, further agree not to sue "Guided Fjord Tours" or those associated with "Guided Fjord Tours" as a result of any injury, loss, or death suffered in connection with your use and participation in the guided tour organized by "Guided Fjord Tours"


Severability clause

Should individual parts of the contract or the general terms and conditions be declared ineffective or omitted for any reason, the contract and the general terms and conditions shall still be effective and shall not be cancelled.

Privacy Policy

Guided Fjord Tours operates the web page

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data. Our Privacy Policy for Guided Fjord Tours is managed through Free Privacy Policy.


We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.


Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data


Usage Data

We may also collect information how the service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Guided Fjord Tours uses the collected data for various purposes:

  • To provide and maintain the service

  • To notify you about changes to our service

  • To allow you to participate in interactive features of our service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the service

  • To monitor the usage of the service

  • To detect, prevent and address technical issue



Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Norway and choose to provide information to us, please note that we transfer the data, including Personal Data, to Norway and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Guided fjord Tours will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements

Guided Fjord Tours may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Guided Fjord Tours.

  • To prevent or investigate possible wrongdoing in connection with the service

  • To protect the personal safety of users of the service or the public

  • To protect against legal liability




Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.



We may use third-party Service Providers to monitor and analyze the use of our service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:



Links To Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Children's Privacy

Our Service does not address anyone under the age of 18.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us:

Guided Fjord Tours - Bergen 08.10.19